Shipping Map

The Rather Jolly Tea Company terms and conditions, updated 4/7/10
The placement of an order accepts the following conditions:

Security
1. The Rather Jolly Tea Company web site utilizes BigCommerce SSL Certificate to enable server security. Thereby offering a high level of encryption and security. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

Delivery Order Details
2. Please see our delivery map for full details. All orders are shipped by UPS/USPS ground service or upgraded service as selected and are charged at UPS/USPS cost plus a handling charge.

Ordering
3. All items on this web site can be ordered via our online Buy Now! or by telephone.
Please call 1-800-842-6674  10 am - 6 pm Monday to Friday, 10 am - 4 pm Saturday

Perishable Orders
4. All orders containing perishable items will be shipped UPS Next Day Air at actual cost plus a handling charge.
5. Note: We accept no responsibility for perishable orders due to weather conditions and UPS handling.
6. In the event of extreme temperatures causing issues with items shipped, for example chocolate melting, we will at our discretion take additional precautions which could include adding ice bricks to the pack. We reserve the right to charge for the ice pack and extra shipping weight fees.

Payment
7. By Visa, MasterCard, Discover Card, American Express only.
8. Sorry, we do not accept personal checks or COD's.
9. For both online orders and telephone numbers we will require the following information:
10. Card type, card number, expiration date, full name, address, and telephone number.

Shipping
11. We ship orders by either UPS or USPS for USPS orders we will not ship parcels over 9 lb in weight.
12. Please note that we need a street address as UPS will not deliver to a post office box.
13. If you supply an incorrect/incomplete address or omit apartment, suite or floor # that results in a UPS ‘address correction’ fee we reserve the right to debit your credit card for this amount at whatever the prevailing rate as set by UPS.
14. In the case of any errors within the Buy Now! shipping module shipping will always be charged at prevailing rate.

Damage To Order
15. We will take great care with your items, but should any damages occur they must be reported to UPS/USPS and The British Shoppe within 72 hours or receipt of goods.

Returns
16. All returns must be approved in advance by telephone. Please call 1-800-842-6674 10 am - 6 pm EST Monday to Friday.

Pricing
17. Please note that prices are subject to change without notice.
18. All items are subject to availability.
19. Due to size and weight variations in available stock we reserve the right to substitute items with different weight and price points at our discretion.
20. E&OE, Errors and Omissions Excepted.